Material world

Frequently Asked Questions

Trade-in

How it Works

Use our free, convenient and insured shipping options

  • Get a free Mail-In Kit that contains a prepaid shipping label, durable poly-mailer bag, and closet clean out guidelines. It typically takes 5-10 business days for our Trade-in Kit to reach you via USPS depending on your location in the U.S.

  • To send in your Trade-in items, please use the prepaid UPS shipping label included in your Trade-in Kit, and drop your package off at your nearest UPS office.

  • If you prefer to use your own packaging, instead of the Trade-In Kit, simply download and print out a prepaid UPS label and affix it to your package for shipment.

There are absolutely no costs or fees. We never charge for shipping and there are no hidden fees associated.

This is NOT consignment. We make you an upfront offer as soon as we receive your items. There is absolutely no waiting. You’ll be able to view, accept or decline your offer directly via your Material World Account Page, and in My Trade-Ins section.

It takes our buying team up to 15-21 business days to process and price your items once they have been delivered to our facility.

If it has been over 10 business days since you received the initial receipt email, please be sure to check your promotions, spam, and trash folders. Occasionally, our emailed offers land in folders outside of your inbox.
You can also log into your Material World Account to check up and review your offer.

Still nowhere to be found? No worries! Get in touch with our customer service team to obtain more information: info@materialworld.co or 866.674.5842.

We strive to offer the best give back for your items! Brand, category, style, and condition all play a role in our pricing decisions. Our core method is a dual process based on data collected from across the competitive resale market as well as the trained eyes of our expert merchandisers.

Absolutely not! You may trade-in as few or as many items at a time, and as frequently or infrequently as you wish to do so. There are no extra fees or shipping charges involved.

The mailer bags included in our Trade-in Kit usually fit ~30 clothing items, but you are more than welcome to request multiple kits or use your own box and the prepaid shipping label to send more items.

Yes! Our referral program lets you earn 10% commission on your referral's Trade-in values for a year. Your friend will earn an additional $25 on her first Trade with Material World. No amount is taken out of their offer. The commission you receive is entirely separate. Your referral commission will be automatically added to your next Trade-in redemption. To refer a friend, log in to your account and look under Referrals and share your Promo Code or Unique Invite Link to your friends.

Our Trade-in kits are sent via USPS. It typically takes 5-7 business days for them to arrive, depending on geographical location.

It takes 15-21 business days from receipt of your package for our expert merchandising team to review and price your items. Once your offer is complete, you will receive an e-mailed notification with a link to review your offer in your Material World account. Simply follow the provided link or login to your account to view and enter your offer selection.

If it has been over 7 business days since you received the initial receipt email, please be sure to check your promotions, spam, and trash folders. Occasionally, our emailed offers land in folders outside of your inbox.
Still nowhere to be found? No worries! You can log in to your Material World account, and click on My Trade-Ins to review, accept or decline your offers.

Our experienced authenticators are knowledgeable in brand history as well as brand-specific assets like serial numbers, hardware and constructions. We carefully examine all details and intangible assets—craftsmanship and quality— to ensure the established manufacturer's quality standards has been met.

Below are our in-house authentication tips if you’d like to learn more about brand-specific assets:

How To Authenticate Christian Louboutin Shoes
How To Authenticate Mulberry Handbags
How To Authenticate Balenciaga Handbags
How To Authenticate Louis Vuitton Handbags

We’re glad you like our service and want to share it! We make it easy for you to refer your friends. By logging into your Material World Account and selecting Referral, you can easily share your personalized promotion code. You can choose to invite your friends with your code by sharing the link on Email, Facebook and Twitter. Your friend(s) will receive an additional $25 on their offer and you will earn in return a 10% commission on each of their completed Trade-in's for a year!

Once you receive your referral, click on the provided link to create your account and enter your promotional code in the required field. To start a Trade-in, request a Free Trade-in kit directly from your account or download a prepaid shipping label. Easy as that! To thank you for joining Material World, we'll add an extra $25 to your offer once you complete your first Trade-in with us. You are one step closer to evolving to the wardrobe of your dreams!

Once we send your offer, you will have 10 days to make your selection, and either accept or decline our offer. If we don’t hear back from you within 10 days, your offer will be automatically declined and we will ship your items back to you.

A prepaid shipping label is a great option if you want to get started faster and use your own packaging. Simply log into your account to download your label!

What We Accept

We add new brands every month. If you have any questions about acceptance policies, please email us or call us at 866-674-5842.

We do not accept:

  • Any items not from our accepted brand lists.
  • Children's, Swimwear, Leggings, Tees, Jerseys, Accessories, Vintage
  • Items with defects. View our Quality Standards Guide for more information
  • Items that have been altered
  • Items that you would not be comfortable giving to a friend as a gift

We sell the items we accept to assure they find new homes through our Pre-Owned e-commerce shop.
Visit our site to make your selection and shop your items using your Fashion Trade-In Card or credit card.

If you follow all of our Brands and Quality Standards Guide, the chances of us accepting your items will be very high.

Think about what you'd gift to a friend - that should be the gauge for deciding what to Trade-In. No stains, rips, odors, or missing parts.

You'll be notified by email to review your offer once made by our team of expert buyers. You can access your offer(s) directly from your Material World account. Simply log-in and click on My Trade-Ins to view, accept or decline your offer(s).

It's your choice. Donate it or have it returned free of charge.

Option A - Donate to Charity:

  • Help a disadvantaged family by donating to Housing Works.
  • Your clothes find a new appreciative and meaningful home.
  • Receive a tax deduction when you file. You'll be able to download it directly from your Material World account page.
  • Your closet has room for new fashions.

Option B - Returned To You Free of Charge:

  • Shipping for returns is also on us.
  • Return some, donate others! You have total control.

Yes! We love to hear what brands our sellers love and update our brand lists every month.

Please email us at: info@materialworld.co

Shipping and Insurance

Use one of our free, convenient and insured shipping options.

  • Get a free Trade-In Kit that contains a prepaid UPS shipping label, durable poly-mailer bag, and closet clean out guidelines. It usually takes 5-7 business days for our Trade-In Kit to reach you via USPS depending on your location in the U.S.

  • Skip the kit and get an electronic UPS pre-paid shipping label sent directly to your email. Download, print this label and affix it to a box from home.
    Please allow 3-5 business days transit time for your items to reach us. Your items will then be processed within 7-10 business days of receipt.

Yes! Shipping is always free. This includes shipping to us and any returns you may have.

There is no need to include any additional paperwork in your shipment. As long as you use the UPS prepaid shipping label we provided, we will be able to track your package and account for all your items. We do provide an optional packing list for customers who prefer listing out their items.

We work closely with FEDEX/UPS and keep a close eye on our incoming packages. Once they arrive, we will send you an email confirming the receipt of your items.
You can also login to your account and click on My Trade-Ins to check for status updates.

To ensure quality control and smooth processing, we ask that any Trade-ins and item returns from purchases made on our Pre-Owned e-commerce shop be mailed separately. If you did include your return with your Trade-in, we will process the items as Trade-in items and you will receive an offer for them.

You can request a Trade-in kit or label here: https://www.materialworld.co/trade-in/get-started/

To return an Pre-Owned e-commerce purchase, simply use the USPS prepaid shipping label already included in your package.

If your package is lost and indicated as such on the tracking information, we will compensate you of the items’ market resale value up to $300. This applies to any trade-in packages or packages shipped back to you after a trade-in. Please contact our customer service team so that we can best assist you at 1-866-674-5842 or info@materialworld.co.

Is shipping insured?

Yes, we insure all packages. If the tracking information indicates a package is lost or has an incomplete delivery status, whether in transit to our facility for a Trade-In or during a return, Material World will provide compensation of the lost package’s market resale value.
Please contact our customer service team so that we can best assist you at 1-866-674-5842 or info@materialworld.co if such situation occurs.

My Account

A password helps protect your account security when you log in to your Material World account.

If you forgot your password, enter the email address used to create your Material World account in this field. You’ll receive a reset password email directly in your inbox in a few minutes! Be sure to check your spam or trash folders if the email isn’t in your main inbox folder.

To view your Pre-Owned transaction history, log into your account at www.materialworld.co, and select Purchases.

To view your FTC card transaction history, log into your account at www.materialworld.co, and select My Card.
In case of a refund, please allow for an extra couple of hours for the refund to be processed back onto your card.

It takes our buying team up to 15-21 business days to process and price your items once they have been delivered to our facility.

If it has been over 10 business days since you received the initial receipt email, please be sure to check your promotions, spam, and trash folders. Occasionally, our emailed offers land in folders outside of your inbox.
You can also log into your Material World Account to check up and review your offer.

Still nowhere to be found? No worries! Get in touch with our customer service team to obtain more information: info@materialworld.co or 866.674.5842.

To check your card balance, login to your account online at www.materialworld.co OR call Card Services toll-free 1-855-596-7069 (24 hours) OR simply text 1-866-957-1815: BAL for your card balance. Standard text messaging fees may apply.

To register for a Fashion Trade-in Card, you must complete a trade-in. Once you have accepted your trade-in offer, you will be asked to complete all required registration fields directly through your Material World account. As soon as you verify your identity, your card will be mailed to you within 7-10 business days.

Once your offer is completed and ready for review, it will be sent directly to your Material World Account in the Trade-in section. You can either choose to Accept the Offer as is, or review the details to Accept, Return or Donate your items. All up to you!

If you are unhappy with our offer or simply changed your mind, you can easily reject the offer. You can do this by viewing our offer in your Material World Account in the Trade-in section. Choose to view the details of your offer and select “Return” or “Donate” . If you choose to return your items, we will ship your items back to you. By choosing to donate your items, your donations will be sent to our charity partner Housing Works.

Once you Trade-in with us and have accepted our offers, your earnings will total to represent your Lifetime Earnings. This reflects your overall earnings from all of your Trade-ins. You can view your Lifetime Earnings in your Material World Account in the Balance section.

To view the full list of past Trade-in's, log into your Material World account and click on “My Trade-in's”. You’ll be able to review each Trade-in offer by clicking on the Trade-in #.

You can activate or deactivate our mobile alerts directly in your Material World account, in “My Settings” and by ticking or unticking the box “Receive Mobile Alerts”.
Our mobile alerts will allow you to obtain real time notifications on your offer and returned items status.

Payment Methods

If you suspect an error, have questions about a transaction or want to dispute a transaction, contact us as soon as possible at info@materialworld.co or at 1 (800) 825-4902.

You can redeem your earnings in cash or on your Fashion Trade-In Card. Once you accept our offer, choose between shopping with your Balance on our Pre-Owned section of our site, transferring your earnings to your reloadable Fashion Trade-In Card or cashing out to your PayPal account, with a 3% deduction fee, by logging into your Material World account. You will be able to transfer or cash out the amount of your choice.

To view the full list of stores where you can use your Fashion Trade-In Card, click here: https://www.materialworld.co/stores/

Choosing PayPal is an easy, convenient way to redeem your Trade-In earnings as cash! Accept our offer and choose to “Cash Out” with the PayPal option in your Balance section. Once you confirm the amount you would like to transfer, you will be redirected to PayPal. Keep in mind, a 3% deduction will apply to your Balance amount when choosing this payment option.

Your Fashion Trade-in Card is a reloadable debit card, which you can redeem your Trade-in earnings on after accepting our offer. You will be able to do this in your Balance section of your account. Choose “Redeem on Card” and select the amount you wish to load onto your card.

You can check your Account Balance by logging into your Material World Account and selecting Balance.This will show your current redeemable Balance, as well as your total Lifetime Earnings from previous Trade-In’s.

Fashion Trade-In Card

Once you complete your first Trade-In, accept your offer and select to redeem your credit with the Fashion Trade-In Card, you will need to submit information to register for the card online. Once you are approved, your Fashion Trade-In Card will be mailed to your home in 7-10 business days.

Once you receive your card you can activate it through our website by logging in to your account at www.materialworld.co/activate, or by calling Card Services (24 hours) at 1 (855) 596-7069.

A PIN is a 4-digit security feature. A PIN is used when making PIN-based purchases. Please remember to keep your PIN safe and do not write it on your card. When selecting a PIN, do not use numbers or words that appear in your wallet (e.g., your date of birth, address, social security number). Memorize your PIN and do not share it with anyone else.

When you activate your Fashion Trade-in Card, you will be prompted to enter in your 4-digit security feature.

Your Fashion Trade-In Card is a reloadable debit card, which you can redeem your Trade-In’s on after accepting our offer. You will be able to do this in your Balance section of your account. Choose “Redeem on Card” and select the amount you wish to load onto your card.

You can either use “DEBIT” or “CREDIT” to process your transactions. Both options will work.

No, the card must be linked to your Material World account and can only be re-loaded with Trade-in earnings.

Yes, to get a new PIN or change your current PIN number please log in at materialworld.co/activate OR call Card Services toll-free 1-855-596-7069 (24 hours).

For your first Trade-In, as soon as you activate your card, your Trade-In earnings are immediately available for usage. Once you’ve activated your card, for consecutive Trade-Ins, earnings will automatically be loaded onto your card each time you accept the offer and redeem your Trade-In earnings. Your new Trade-In earnings will then be available for immediate use.

The Material World Fashion Trade-in Card is a reloadable, federally-regulated debit card exclusive to your Trade-ins. After accepting your offer and selecting to redeem your credit as a Fashion Trade-in Card, you can activate your card to shop new fashions at our network of 700+ online and in-store locations. To view the full list, visit www.materialworld.com/stores.

Keep in mind this card can be reused if you complete another trade-in, so please do not discard after use.

The Fashion Trade-in Card is a reloadable federally regulated, Discover Debit Card and requires a short online registration that must be completed for identity verification. You can do this by going to the Balance section in your Material World Account and choose “Get Card”. This will take you through the required registration process.

You can enjoy shopping with your Fashion Trade-in Card at 700+ online and in-store locations. To view the full list, click here.
You can also use your Fashion Trade-in card to shop at our Pre-Owned e-commerce shop.

After successfully completing your first Trade-In, your card should arrive in the mail in 7-10 business days.
Contact our Concierge department at 1-866-674-5842 or via email at info@materialwrld.com if you requested your card more than 10 business days ago and still have not received it.

No, your Fashion Trade-in Card can only be used to shop fashions at 700+ online and in-store locations, as well as on our Pre-Owned e-commerce shop. To view the full list, visit www.materialworld.com/stores

No credit check is performed or required. Material World reserves the right to decline card applicants. Program requirements: US citizen or hold a valid passport and 18 years of age.

Your Fashion Trade-in card is valid at any of the 700+ online and in-store locations, as well as on our Pre-Owned e-commerce shop.
To view the full list of accepted stores, visit www.materialworld.com/stores

You must be at least 18 years of age (or older if residing in a state where the majority age is older) to sign up for the Fashion Trade-in Card.

No, you cannot get cash back with your Card.

Any resident of the United States with Social Security number and a verifiable physical U.S. street address (no P.O. Boxes) may sign-up for a Fashion Trade-in card. We do not offer Fashion Trade-in Cards to residents of Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, or other U.S. territories.

To get a new PIN or change your current PIN number please call Card Services toll-free 1-855-596-7069 (24 hours).

You will need to enter an email address and password for your login information, and create a profile with your name, home address (no P.O. Boxes), date of birth, and other information that will allow us to identify you. Please make sure to use a valid home address to which you can receive your Fashion Trade-In card to.
You must also read and agree to the Cardholder Agreement and Privacy Statement.

A purchase transaction may read as “pending” until the merchant sends the final transaction amount. This can take up to 24hrs to process. Pending funds are not available until that time.
Please contact our Card Services if you have any questions at 1-(855) 596-7069.

Please make sure the registration information you provided is correct and resubmit your information. If the second attempt is still unsuccessful, an automated email asking for further identity verification will be sent to you for a secure, manual validation process. If you continue to have issues signing up for your Fashion Trade-in Card, you can always cash out with PayPal instead directly through your Material World account.
Please contact our Concierge Department at 1(866) 674-5842 or via email at cs@materialworld.co for assistance.

If you do not have sufficient funds available on your card to process a transaction, you can request that the merchant charge a part of the purchase to your card and pay the remaining amount with cash or another card. These are called “split transactions.” Some merchants do not allow cardholders to conduct split transactions. If an authorization request for more than the available balance on your card is received, it will be declined.

The Fashion Trade-in Card is a prepaid, reloadable debit card that you fund with your Trade-in offer earnings. There is no line of credit or finance charges associated with your card. Since it is federally-regulated, there is a short online registration form that must be completed for identity verification. We will reach out to you by email if additional information is needed to complete the registration. You can choose to load in your Trade-in credits onto your Fashion Trade-in card card each time you complete a Trade-in, by simply accepting your offers. Please refer to the Cardholder Agreement for more information.

If a merchant gives you a credit for merchandise returns or adjustments, the merchant may do so by processing a credit adjustment, which we will credit to the available funds on your Fashion Trade-in Card Account. We are not responsible for the delivery, quality, safety, legality, or any other aspects of goods and services that you purchase with your Card.

No, the card does not affect your credit score because it is prepaid and reloadable.

To check your card balance, login to your account online at www.materialworld.co OR call Card Services toll-free 1-855-596-7069 (24 hours) OR simply text 1-866-957-1815: BAL for your card balance.

Standard text messaging fees may apply.

The maximum amount that can be initially loaded to your Card Account is $5,000.00. The maximum amount that can be spent using your Card Account is $5,000.00 per day. The maximum value of your Card Account at any time may be $5,000.00. In order to protect your Card Account, we may temporarily impose limits on the dollar amount, number, and type of transactions performed using your Card and your Card Account.

To the extent permitted by applicable law, we reserve the right to: (a) change the transaction limits; (b) limit, block, or place a hold on certain types of transfers or transactions: and (c) limit, suspend, or block transfers from particular persons, entities, or Card Accounts.

If you believe (a) your Card has been stolen or lost, (b) someone has gained unauthorized access to your PIN, or (c) someone has transferred or may transfer funds from your Card Account without your permission. Contact Card Services (24 hours) immediately at 1-855-596-7069.

No, you will not lose the Trade-in funds you have earned. Simply contact Card Services (24 hours) immediately at 1-855-596-7069 to cancel your current card and request a new one.

Under Discover Operating Regulations, your liability for unauthorized Discover debit transactions on your card account that are processed on the PULSE® network is zero if you notify Card Services at 1-855-596-7069 within two (2) business days and you are not grossly negligent or fraudulent in the handling of your card. Discover’s fraud liability guarantee does not apply to any debit transaction using your card that is processed on any other network.

If we determine that you are grossly negligent in handling your card, if you have reported more than two (2) unauthorized Discover debit transactions in the last twelve (12) months, if you derived benefit from the unauthorized use of the card, or if your debit transaction using your card is processed on any other network, your liability will fall under [[Section 23]] of the Cardholder Agreement detailing your liability for unauthorized transactions. See the Cardholder Agreement for additional program details.

To do a split payment in-store with your Fashion Trade-in Card and another form of payment, simply ask the sales clerk to input the amount available on your Fashion Trade-in Card and provide another form of payment to complete the purchase. Please note that you can only use up to the amount that is available on your card.

This option is unfortunately not yet available for online purchases using the Fashion Trade-in Card.

The Fashion Trade-In Card operates like a regular debit card for online purchases. Make sure you are shopping on one of our partnering stores or on our pre-owned shop, and input the numbers on the front and back of your card in the requested fields. Please note that the card is issued by Discover so this will be indicated in the related field.

You can only use up to the amount that is available on your card. Split payments are not yet an option for online payments with the Fashion Trade-in Card.

When shopping in-store, simply have the sales clerk process your card as a Debit card and input the 4 digit PIN code associated with your card when prompted. Please note that you can only use up to the amount that is available on your card.

Donations

We send all donations to our partner Housing Works, a local charity committed to ending the crises of AIDS and homelessness.

Absolutely! You can download and print your tax receipt via the Donations section of your Material World Account. If you’re unsure what value to assign each item, you can either use the initial offer amount or attribute the value yourself, or use our quote estimator tool to obtain an estimated resale price range.

You will be able to download your receipt directly from your Material World account, by clicking on Donations.

Authentication

If you have any questions regarding an item you are interested in or have purchased from us, please do not hesitate to email our team at authenticity@materialworld.co. We are here to answer any questions!

Shop Pre-owned

How it Works

Yes, all of our products are guaranteed authentic. We take pride in our authentication expertise; all of our items go through a strict inspection process by our team of authentication professionals. If we suspect a submitted trade-in item is unauthentic, we will not accept it into our inventory.

Our experienced authenticators are knowledgeable in brand history as well as brand-specific assets like serial numbers, hardware and constructions. We carefully examine all details and intangible assets—craftsmanship and quality— to ensure the established manufacturer's quality standards has been met.

Below are our in-house authentication tips if you’d like to learn more about brand-specific assets:

How To Authenticate Christian Louboutin Shoes
How To Authenticate Mulberry Handbags
How To Authenticate Balenciaga Handbags
How To Authenticate Louis Vuitton Handbags

The tag you see is a Material World tag that we use to identify the item, not the item's original price tag.

Check to ensure that your promotion code has not expired and has been inputted correctly as it is case sensitive. If these reasons don’t apply, please contact our Customer team at shop@materialworld.co and we’ll help you find a resolution.

Our items are carefully screened and selected for quality. We have items ranging from New With Tags to items in Good Pre-Owned Condition.

We collect our one of a kind items through a number of channels, but mostly personal closets and therefore we often only have one size or color at any given time.

Shipping and Returns

Is shipping insured?

Yes, all packages are insured directly by the shippers.

We process all refunds within two business days of receiving the return package at our office.

We do not accept exchanges at this time. Our inventory is full of one of a kind items so be sure to make your desired purchase as soon as you can. The item you are returning will be refunded upon receipt and inspection.

Shop with confidence; we guarantee the authenticity and condition of each item we sell. If you are not completely satisfied with your purchase, we are happy to accept merchandise in its original condition.

We offer full item refunds within 30 days of your receipt. We ask that you do not remove any tags attached to your item and that you return your purchase in the condition you received it within 30 days of your receipt.

To start the return process, click here to access our Order Lookup Page. Simply enter your 4 digit order number and email address information in the required fields to find your order's pre-paid return shipping label. Once downloaded, print it and affix it to your package before dropping it off at the post office. We'll reach out as soon as we've received your package!

Your parcel may require a signature confirmation depending on the item’s value. Typically purchases that exceed $200 will have this requirement.

At this time, we are not offering international shipping.

Shipping is calculated by order price. Orders under $100 are $5.95, orders from $100 to $299 are $9.95 per shipment. We offer free shipping for all purchases of $300 and above, before tax is applied.
All orders are shipped via USPS First Class or Priority Mail.

Any purchases made on Material World’s Pre-Owned site (https://www.materialworld.co/shop-preowned/), will be shipped out via USPS 1-3 business days after an order is made. We will reach out to you by email to confirm the shipment and provide tracking information.

To ensure quality control and smooth processing, we ask that any trade-ins and item returns from purchases made on our Pre-Owned e-commerce shop be mailed separately. If you did include your return with your trade-in, we will process the items as trade-in items and you will receive an offer for them.

You can request a trade-in kit or label here: https://www.materialworld.co/trade-in/get-started/

To return an Pre-Owned e-commerce purchase, simply use the USPS prepaid shipping label already included in your package.

We offer free shipping for any orders of $300 and above (before tax) made on our pre-owned shop.
Otherwise, the cost per shipment is $5.95 for orders under $100 and $9.95 for orders between $100 and $299.

No, unfortunately all final sale purchases are not refundable and cannot be returned. Any returned items will be shipped back to the original sender.

My Orders

Because we aim to ship all items within 1-3 business days of payment, we may not be able to make changes to an order once it has been paid for. If you must make changes to an order, we recommend calling our Customer team immediately so that they can make the necessary updates. Requests via e-mail may not always be honored.

We ship all items within three business days of payment. Once your item has been shipped, you will receive an email with the tracking information.

You can view all purchases made on our pre-owned shop by logging into your Material World Account and clicking on “Purchases”. We will update each order’s status and include the tracking number as soon as your order is shipped directly on that page.

Payment Methods

We accept all major credit cards, the Material World Fashion Trade-in Card and PayPal as forms of payment.

Yes! You can use your Fashion Trade-in Card to shop Pre-Owned items on our Pre-owned e-commerce shop. Happy Shopping!

To reload your Fashion Trade-in card, simply Trade-in. As soon as you accept your offer, your credit will automatically be loaded onto your card so you can enjoy shopping new.

The Fashion Trade-in Card operates like a regular debit card for online purchases. Make sure you are shopping on one of our partnering stores or on our pre-owned shop, and input the numbers on the front and back of your card in the requested fields. Please note that the card is issued by Discover so this will be indicated in the related field.

You can only use up to the amount that is available on your card. Split payments are not yet an option for online payments with the Fashion Trade-in Card.

To do a split payment in-store with your Fashion Trade-in Card and another form of payment, simply ask the sales clerk to input the amount available on your Fashion Trade-in Card and provide another form of payment to complete the purchase. Please note that you can only use up to the amount that is available on your card.

This option is unfortunately not yet available for online purchases using the Fashion Trade-in Card.

To check your card balance, login to your account online at www.materialworld.co OR call Card Services toll-free 1-855-596-7069 (24 hours) OR simply text 1-866-957-1815: BAL for your card balance. Standard text messaging fees may apply.