how we ship

We ship within the US via standard shipping options available from United States Postal Service and UPS.

Your request will be processed within 1-2 business days of receipt. Shipping times vary based on location, please allow 3-10 business days transit and we'll email you the tracking info for your shipment.

our return policy

We guarantee the authenticity and condition of each item we sell and offer full item refunds within 30 business days of your receipt. If you are not completely satisfied with your purchase, we ask that you do not remove any tags attached to your item(s) and that you return your item(s) in the condition you received it, within 30 business days of receipt of your package. You may return it by downloading a free pre-paid shipping label here: https://www.materialworld.co/shop/returns/. Simply enter your 4 digit order number and email in the required fields.

Please contact our customer service team at info@materialworld.co to get started with the return process.

our promise

Material World guarantees the authenticity of every item we sell. We take pride in our authentication expertise and promise all of our items go through a strict inspection process by our team of authentication professionals.

We respect craftsmanship and designer’s rights, therefore we have a zero tolerance policy towards counterfeiting. Our experienced authenticators are knowledgeable in brand history as well as brand-specific assets like serial numbers, hardware, and constructions. We carefully examine all details and intangible assets—craftsmanship and quality— to ensure the established manufacturer's quality standards has been met.

If you have any questions regarding an item you are interested in or have purchased from us, please do not hesitate to email our authentication team.